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PolicyReturnsPolicy

We stand behind our products at The Good Shark, and we want to make sure you are happy with your order. Read more about our refund & returns policy today.

Our Refund & Returns Policy | The Good Shark | Read More

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EFFECTIVE DATE: 11/10/23
This privacy policy discloses the privacy practices for <a data-mce-fragment="1" href="http://www.thegoodsharkllc.com" data-mce-href="http://www.thegoodsharkllc.com">www.thegoodshark.com</a> and The Good Shark, LLC. This privacy policy applies solely to information collected by this website. It will notify you of the following:
<ul data-mce-fragment="1">
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.</li>
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">What choices are available to you regarding the use of your data.</li>
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">The security procedures in place to protect the misuse of your information.</li>
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">How you can correct any inaccuracies in the information.</li>
</ul>
 
Information Collection, Use, and Sharing&nbsp;
The Good Shark, LLC is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. Such information can include, but is not limited to, your name, address, phone number, email address, payment method, usernames, and passwords. We will not sell or rent this information to anyone.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third-party outside of our organization, other than as necessary to fulfill your request or to provide our services, such as mail carriers to ship an order, PayPal, Inc. to process payment or to our e-commerce platform provider, Shopify, Inc. to assist with order processing.
We do not engage in consumer behavioral tracking on our website.
 
Your Access to and Control Over Information&nbsp;
You may opt out of any future contacts from us at any time. You can also do the following at any time by contacting <meta charset="utf-8"><a data-mce-fragment="1" href="mailto:info@thegoodshark.com" target="_blank" data-mce-href="mailto:info@thegoodshark.com">info@thegoodshark.com</a>.
<ul data-mce-fragment="1">
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">See what data we have about you, if any.</li>
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">Change/correct any data we have about you.</li>
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">Have us delete any data we have about you.</li>
<li data-mce-fragment="1" style="font-weight: 400;" data-mce-style="font-weight: 400;">Express any concern you have about our use of your data.</li>
</ul>
 
Security of Information
The Good Shark, LLC shall take commercially reasonable steps to ensure the security of your information. Our use and protection of this information is covered by our privacy policy which includes technical precautions designed to protect this information against loss, unauthorized access, or destruction. The Good Shark, LLC uses Shopify, Inc. as its e-commerce platform. The Good Shark, LLC and Shopify, Inc. are committed to protecting your information including limited and secure user authentication, industry standard SSL (“Secure Socket Layer”) encryption technology, security monitoring, notification, and prosecution of any breach.&nbsp; Please also review the privacy policy of Shopify, Inc.
Although we strive to protect all information submitted to us, no method of transmission or electronic storage is absolutely secure. Therefore, we cannot guarantee that unauthorized access, hacking, data loss, or other data breach will never occur. We cannot warrant the security of any information you provide to us. Your provision of such data is at your discretion and at your own risk.&nbsp;
 
Retention of Information
The Good Shark, LLC shall retain your information for no longer than is necessary for the purposes of providing our services or to meet or comply with other legal or business obligations. If you request to opt out of our services, The Good Shark, LLC will deactivate or delete your information. However, some information may be retained in our files to prevent fraud, troubleshoot problems, or meet other legitimate legal or business obligations.
 
Privacy Policy Updates and Effective Date
This privacy policy is effective as of the date listed above. We may update this privacy policy as necessary. Changes to the policy will be posted on our website as soon as they go into effect. By accessing our website and using our service after we make such changes to our privacy policy, you agree to accept the updated terms of our policy. Please refer to this privacy policy often.
 
Our privacy policy will be treated as part of these terms and conditions.
 
If you have any questions or feel that we are not abiding by this privacy policy, you should contact us immediately via email at <meta charset="utf-8"><a data-mce-fragment="1" href="mailto:info@thegoodshark.com" target="_blank" data-mce-href="mailto:info@thegoodshark.com">info@thegoodshark.com</a>.

Privacy Policy

We stand behind our products. If, for whatever reason, you are not satisfied with your purchase we will accept returns of unworn, undamaged, and unwashed items with our tags attached within 30 days after purchase. Please include a copy of your order statement or invoice for tracking purposes. We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.&nbsp;Return shipping costs are the customer’s responsibility.
Refunds or replacement items are subject to our sole discretion. Merchandise that is returned in a condition that is inconsistent with the guidelines of our return policy will not be accepted for return or exchanged. Please contact us at <meta charset="utf-8"><a href="mailto:info@thegoodshark.com" data-mce-fragment="1" data-mce-href="mailto:info@thegoodshark.com" target="_blank">info@thegoodshark.com</a> for more information regarding our policies and to process your return or exchange.
Refunds will be credited back to the payment method used for purchase.

Refund Policy

This Shipping and Returns Policy discloses the practices for The Good Shark, LLC.
 
Purchase Contract
Your submission confirms your offer to purchase goods, which, if accepted by us, will result in a binding contract.&nbsp;
Please note that products will not be sent until we have authorization of your payment. We will not accept your order if payment is not authorized.&nbsp;
We will not be liable if there is a delay in shipping.
 
Canceling Your Order:
If you need to change or cancel your order, changes and cancellations may be made up to the time the purchased products have been transferred to the carrier for delivery. Please find our contact information below. You will need to provide your name, address and order number to cancel your order.&nbsp;
If an item has already been sent from our facility, you may return it to us, at your cost, for a refund of the purchase price.&nbsp;
 
Shipping and Delivery:
All products purchased from The Good Shark, LLC are made pursuant to a shipment contract. Products will be shipped to a street address designated by you; provided the address is in the continental United States and complies with all restrictions contained in the shipping contracts with our carriers (UPS and USPS). Pursuant to the shipping contract, risk of loss and title for such items pass to you upon our delivery to the carrier. The Good Shark, LLC is not responsible for issues relating to incorrect or undeliverable addresses and does not pay for shipping related to such issues.
Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility.

Refund & Return Policy

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